That small widget next to the sign-in or submit button is Cloudflare Turnstile, a bot check that runs alongside your password, not instead of it.

Where it shows up

• Signing in, signing up, and resetting your password.
• Joining the waitlist.
• A customer submitting a quote request through your public calculator.

For most people it resolves on its own in a moment, sometimes it asks you to tick a box first.

If it fails or the button stays disabled

• Wait a second and try again, the widget refreshes itself after a failed attempt.
• If it still won't clear, reload the page. Ad blockers or strict tracker-blocking browser extensions occasionally interfere with it, temporarily disabling one can help.
• If a customer reports being stuck on your public calculator's quote form, ask them to reload the page too, it's the same check.

This never blocks a real signup or quote request outright, if CaterWay can't reach Cloudflare to verify, the check is skipped rather than locking anyone out.