Terms of Service

Effective Date: February 27, 2026 · Last updated: July 14, 2026

1. Introduction & Acceptance

By accessing, browsing, registering for, or using the Caterway platform and all related services, features, content, and functionalities (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Baboon Marketing, a company registered in Finland under Business ID 3125660-7 ("Company," "we," "us," or "our").

Effective Date: February 27, 2026

These Terms govern your access to and use of the Service. If you do not agree to any part of these Terms, you must immediately cease accessing and using the Service. Your continued use of the Service following any modification to these Terms constitutes your acceptance of such modifications.

2. Definitions

For purposes of these Terms, the following terms shall have the meanings set forth below:

"Service" means the Caterway Software-as-a-Service (SaaS) platform, including all features, functionalities, tools, interfaces, documentation, and services provided by the Company, including but not limited to quote management, calculator tools, and menu management capabilities.
"User" or "you" means any individual or entity that accesses or uses the Service.
"Subscriber" means a User who has registered for an account and maintains an active subscription to the Service under one of the available tiers (Free, Pro, or Enterprise).
"Account" means the account created by a Subscriber upon registration, which provides access to the Service.
"Content" means all text, data, graphics, images, audio, video, information, files, and other materials contained within or accessible through the Service.
"User Content" means any Content that you upload, create, store, display, transmit, or otherwise provide to the Service, including quotes, menus, customer information, and other business data.
"End Customer Data" means any information about your customers that may be referenced in your User Content, including names, email addresses, phone numbers, and other identifying information.
"Subscription" means your decision to use the Service on a specified Subscription Tier (Free, Pro, or Enterprise) for a specified billing period.
"Billing Period" means the time period during which you have paid for the Service (typically one month, six months, or one year).
"Fee" or "Payment" means the amount charged to a Subscriber for the use of the Service.
"Platform" means the online service and technology owned and operated by the Company.

3. Service Description

The Service is a SaaS-based catering management system designed for catering businesses. The primary features of the Service include:

Quote Management System: Tools to create, edit, and manage quotes
Calculator Tools: Automated calculation system
Menu Management: Application for creating and managing menus
Admin Dashboard: Interface for managing business and customer information

The Service is online-based and accessible through a web browser. You can access the Service using your Subscriber account credentials (username and password).

4. Eligibility

You may use the Service only if:

You are at least 18 years old
You are an authorized representative of a business with the authority to bind the business to these Terms
You have the legal capacity to enter into a binding contract (or have parental consent if you are a minor)
You use the Service only for lawful purposes
You have not previously violated these Terms or other rules related to the Company's services

By registering for the Service, you represent and warrant that you meet all of the above requirements.

5. Account Registration and Security

5.1 Creating Your Account

When you register for the Service, you must provide accurate, complete, and current information. You are responsible for keeping your account information current. Inaccurate or misleading information may result in the suspension or termination of your account.

5.2 Account Security

You are responsible for:

The security of your account and its use
The confidentiality of your password
All activity that occurs under your account
Immediately notifying the Company of any unauthorized access or use

5.3 Password Management

You must select a strong password and keep it confidential. The Company will never ask you to share your password. If you believe your password has been compromised, change it immediately and notify the Company at support@caterway.io.

5.4 Reporting Unauthorized Use

If you discover that your account has been used without authorization or if you are concerned about the security of your account, immediately contact the Company at support@caterway.io.

6. Subscription Tiers and Payments

6.1 Subscription Tiers

The Service is offered on three subscription tiers:

Free: A free tier with basic features; specific features and limitations are detailed on the pricing page
Pro: A paid tier with additional features and expanded usage
Enterprise: A customized tier for large organizations

The features, usage limits, and prices for each tier are displayed on the Service's pricing page.

6.2 Payment Processing

All payments are processed through Stripe, a third-party payment processor. Stripe payments are subject to Stripe's own terms of service, available at https://stripe.com/legal. The Company is not responsible for Stripe's service or any errors.

6.3 Recurring Billing Authorization

By registering for a paid subscription tier, you authorize the Company and Stripe to charge you according to the Billing Period's payment plan. You can revoke this authorization at any time from your account settings.

6.4 Value Added Tax

All stated prices do not include Value Added Tax (24%), unless specifically stated otherwise on the pricing page. Value Added Tax will be added to your invoice in accordance with applicable tax laws.

6.5 Price Changes

The Company may change prices with 30 days' notice. You will be notified of changes via email to your registered email address. If you do not accept the price change, you may cancel your Subscription before the change takes effect.

6.6 Non-Payment

If payment is not made as agreed, the Company may:

Suspend your access to the Service immediately
Cancel your Subscription
Charge late fees and collection costs in accordance with applicable law

6.7 Refunds

Payments made for the Service are not refundable for partial Billing Periods, unless applicable law requires otherwise. No refunds or refunds will be provided for canceling or suspending the Service.

7. Free Trial and Free Tier

7.1 Free Trial Terms

If the Company offers a free trial period, the following terms apply:

The trial is intended only for testing the Service
The trial is time-limited and/or feature-limited
After the trial period, you must pay for the Service or your account will be deleted

7.2 Free Tier Terms

The Free tier is provided "as-is" without warranties. The Company may:

Modify or remove Free tier features without notice
Discontinue the Free tier altogether
Impose usage limits (e.g., inactive monthly accounts)

8. License Grant

The Company grants you a limited, non-exclusive, non-transferable, and revocable license to use the Service in accordance with these Terms and applicable law. This license:

Is granted only to you and only for your registered account
Does not entitle you to modify, copy, distribute, or sell the Service
May be revoked at any time by the Company in accordance with these Terms
Does not include the right to use the Service for creating or developing competitive products

9. Acceptable Use

You must use the Service only in accordance with the law and these Terms. The following actions are strictly prohibited:

9.1 Illegal and Harmful Activities

Using the Service for any illegal, fraudulent, or harmful purpose
Violating any law or regulation
Infringing on the rights of others

9.2 Technical Misuse

Reverse engineering, disassembling, decompiling, or otherwise attempting to discover the technology of the Service
Removing or modifying the source code, algorithms, or technology of the Service
Circumventing or disabling protective mechanisms, license verification, or other security measures

9.3 Creating Security Threats

Distributing or introducing malware, viruses, Trojans, or other malicious code to the Service
Compromising the security or functionality of the Service
Unlawfully transferring or obtaining information
Unauthorized access to the Service's databases or systems

9.4 Service Abuse

Excessive or automated overloading (e.g., web scraping, API overloading)
Denial-of-service (DDoS) attacks or similar attacks
Use of the Service or its servers in a manner that materially impairs functionality
Actions that prevent other users from using the Service

9.5 Unauthorized Automation and Bot Activity

Use of bots, web scrapers, or other automated tools without the Company's written permission
Using the Service in ways that are not direct human interaction

9.6 Identity Misrepresentation

Impersonating another person or making false claims about your identity
Using a false email address or personal information

9.7 Intellectual Property Infringement

Content shared on the Service that infringes another's copyrights, trademarks, patents, or other intellectual property rights
Unauthorized use of another's property, trade secrets, or confidential information

9.8 Competition and Misuse

Using the Service to develop, market, or sell a competing product or service
Copying or stealing features or information from the Service

9.9 Sharing Login Credentials

Sharing your account username or password with others
Using another person's account without authorization

9.10 Illegal or Harmful Content

Uploading or storing illegal, harmful, offensive, inciteful, or otherwise prohibited content
Sharing content related to child sexual abuse
Sharing content that promotes discrimination or hate

9.11 Privacy Violations

Collecting or sharing the private information of others without consent
Monitoring or tracking people without consent

10. Disclaimer Regarding Quote and Content Accuracy

IMPORTANT NOTICE: The Service provides calculation tools that allow users to create quotes, menus, and other content based on user-supplied parameters and data.

THE COMPANY DOES NOT WARRANT:

The accuracy, completeness, or correctness of quotes, invoices, or menus
Allergen information, nutritional information, or other special requirements in the content
Compliance of the content with food safety regulations or other laws
The suitability of the content for your end customers or their special needs

THE CATERING BUSINESS IS SOLELY RESPONSIBLE FOR:

The accuracy, completeness, and legality of all quotes, invoices, and content provided to end customers
The accuracy of allergen and nutritional information
Compliance with food safety regulations
Agreements and commitments made to end customers

You acknowledge that you are solely responsible for ensuring that quotes and content created with the Service are accurate and compliant with regulations before delivering them to end customers.

11. User Content and Data

11.1 Ownership

You retain full ownership of all User Content that you upload, create, or store on the Service. The Company does not purchase or take ownership of User Content.

11.2 License to Company

By uploading or storing User Content on the Service, you grant the Company a non-exclusive, worldwide, royalty-free license to use, store, process, copy, and display the Content as necessary to provide and improve the Service. This license includes the right to:

Maintain backup copies for security purposes
Analyze content to improve the Service
Comply with applicable law

11.3 Your Responsibility

You are responsible for:

The legality, accuracy, and completeness of User Content
Having the right to upload and use User Content
Ensuring that the content does not infringe third-party rights
Obtaining end customer consent for the use of their personal information

11.4 End Customer Data

You are responsible for:

Obtaining lawful consent from end customers for the use of their data
Compliance with data protection regulations (including GDPR)
The security and confidentiality of data

11.5 Privacy Policy

The processing of User Content and personal information is subject to the Company's privacy policy, available at https://caterway.io/privacy (or elsewhere in the Service).

11.6 Limitation of Liability for End-Customer Data

IMPORTANT: The Company provides the Service as a technical platform and infrastructure tool. The Company acts solely as a Data Processor with respect to End-Customer Data uploaded by Users and shall not be held liable for any acts, omissions, data breaches, regulatory non-compliance, or data handling practices of Users (as Data Controllers) with respect to End-Customer Data. Without limiting the generality of the foregoing, the Company expressly disclaims any and all liability arising from:

A User's failure to obtain proper consents or legal bases for Processing End-Customer Data;
A User's non-compliance with applicable data protection laws, food safety regulations, or other relevant legislation;
Claims, damages, or regulatory actions brought by end-customers or supervisory authorities against a User in connection with the User's handling of End-Customer Data;
Loss, unauthorized disclosure, or misuse of End-Customer Data caused by a User's acts or omissions;
Any consequences arising from a User's failure to adequately inform end-customers about the collection and Processing of their personal data.

11.7 Advisory on Data Protection Compliance

We strongly advise all Users of the Service to:

Comply with all applicable laws: Familiarize yourself with and strictly adhere to all applicable local, national, and international data protection laws and regulations, including the GDPR, Finnish Data Protection Act, and any other legislation applicable in the jurisdictions in which you operate;
Treat data with utmost respect: Handle all End-Customer Data, including but not limited to names, contact details, dietary requirements, allergies, and health-related information, with the highest degree of confidentiality, care, and respect;
Obtain proper consents: Ensure that you have obtained all necessary consents and legal bases before collecting, storing, or Processing End-Customer Data through the Service;
Provide transparency: Maintain clear and accessible privacy notices for your end-customers that explain how their data is collected, used, and protected;
Implement security measures: Adopt and maintain appropriate technical and organizational security measures to protect End-Customer Data against unauthorized access, loss, or disclosure;
Maintain records: Keep comprehensive records of your data Processing activities as required by applicable data protection legislation;
Seek professional advice: Where necessary, consult qualified legal and data protection professionals to ensure that your data handling practices are fully compliant with applicable law.

Failure to comply with applicable data protection laws may expose you to regulatory enforcement actions, fines, and civil liability. The Company shall bear no responsibility for any such consequences arising from a User's non-compliance.

12. Intellectual Property

All intellectual property rights related to the Service belong to the Company or its licensors, including:

All software code and programming
All design and appearance of the Service
Algorithms and techniques
Trademarks and logos
Documentation and user guides
Other creative works

These rights are protected by copyright law and international agreements. Your license to use the Service does not include the right to use these intellectual property rights for any other purpose.

13. Limitation of Liability

13.1 Maximum Liability

YOUR TOTAL LIABILITY UNDER THESE TERMS FOR ANY CLAIMS IS LIMITED TO THE AMOUNT YOU HAVE PAID TO THE COMPANY FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM. IF YOU HAVE NOT PAID ANYTHING, YOUR LIABILITY IS LIMITED TO ZERO EUROS.

13.2 Liability Limitations

THE COMPANY IS NOT LIABLE FOR ANY OF THE FOLLOWING DAMAGES, EVEN IF THE COMPANY IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES:

INDIRECT DAMAGES: Damages that are not a direct result of breach of contract
INCIDENTAL DAMAGES: Unexpected or incidental damages
SPECIAL DAMAGES: Damages that result from special circumstances
PUNITIVE DAMAGES: Damages designated as punitive
LOST PROFITS: Loss of profits or revenue
BUSINESS INTERRUPTION: Damages resulting from business interruption
DATA LOSS: Loss or corruption of data

These limitations apply regardless of whether the damages arise from breach of contract, tort, strict liability, or any other cause.

13.3 Exceptions to Liability Limitations

The liability limitations do not apply to:

The Company's gross negligence or willful misconduct
Liability for death or personal injury (to the extent permitted by law)
Any other liability that cannot be excluded or limited under applicable law

13.4 Finnish Consumer Protection Law

These liability limitations do not affect the mandatory consumer protection rights under Finnish law, if you are a consumer. Consumers are entitled to the protection provided under Finnish law, regardless of these Terms.

14. Disclaimer of Warranties

14.1 Service Provided "As-Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED.

14.2 Excluded Warranties

THE COMPANY EXCLUDES THE FOLLOWING WARRANTIES:

MERCHANTABILITY WARRANTY: The suitability of the Service for commercial purposes
FITNESS FOR A PARTICULAR PURPOSE WARRANTY: The suitability of the Service for a specific purpose
NON-INFRINGEMENT WARRANTY: That the Service does not infringe third-party rights
FUNCTIONALITY WARRANTY: The error-free, uninterrupted, or secure operation of the Service

14.3 Technical Issues

The Company does not warrant that:

The Service is error-free, fast, or secure
The Service works on all devices or browsers
Errors in the Service will be corrected
The Service is available 24/7 without interruptions

14.4 Your Responsibility

You are responsible for:

Determining that the Service is suitable for your purposes
Making backups of your data
Regularly updating your browser and devices
Using antivirus software and a firewall

15. Indemnification

You agree to indemnify the Company from any claims, liabilities, damages, and costs (including attorney fees) arising from:

Violation of Terms: Your violation of these Terms or other applicable rules
Service Misuse: Your misuse or unauthorized use of the Service
Third-Party Rights: Infringement of third-party rights arising from your use of the Service (such as copyright, trademark, or privacy infringement)
User Content: Claims or damages arising from User Content
End Customer Claims: Claims by end customers arising from your use of the Service or your User Content

You are responsible for protecting the Company, its owners, managers, employees, and other representatives from these claims and costs.

16. EU Data Regulation and Switching Rights

16.1 Applicable Regulation

The following provisions are based on EU Regulation (EU) 2023/2854, which came into force on September 12, 2025.

16.2 Right to Switch Providers

You have the right to switch service providers and migrate from the Service to another service without unreasonable impediments.

16.3 Termination Period for Switching

If you notify the Company of your intention to switch providers, the Company grants you:

A minimum 2-month termination period at no cost
The right to terminate your subscription without penalty

16.4 Data Export

You have the right to receive all User Content and data in machine-readable formats, such as:

JSON format
CSV format
Other commonly used formats

Data will be provided within at least 30 days of your request and without additional charges.

16.5 Switching Assistance

The Company provides technical assistance for leaving the Service and migrating data. Assistance is provided for at least 30 days without additional charges.

16.6 No Switching Fees

The Company does not charge any fees or costs for switching providers or exporting data, unless the switch causes unreasonable costs to the Company.

17. Term and Termination

17.1 Term

These Terms remain in effect until either party terminates them in accordance with these Terms.

17.2 Your Right to Terminate

You may terminate these Terms and your Subscription at any time by:

Canceling your Subscription from your account settings, or
Notifying the Company via email at support@caterway.io

Termination becomes effective at the end of the current Billing Period. Your current period's payment will not be refunded (unless required by law).

Account deletion. Deleting your account from your account settings is not the same as canceling your Subscription. Account deletion takes effect immediately: any active Subscription terminates at that moment, your access to the Service ends, and the remainder of the current Billing Period is forfeited without refund, unless mandatory applicable law provides otherwise. The Service will inform you of this before you confirm the deletion. If you wish to use the Subscription time you have already paid for, cancel your Subscription first as described above and delete your account only after the Billing Period has ended. Upon account deletion, your User Content and personal data are handled as described in Section 17.4 and in the Privacy Policy.

17.3 Company's Right to Terminate

The Company may terminate these Terms and your Subscription in the following cases:

A) For Non-Material Breach:

The Company sends you a written warning via email
You have 14 days to correct the breach
If you don't correct it, the Company may terminate with 14 days' notice

B) For Material Breach:

Unauthorized resale or sharing of the Service
Uploading content that clearly violates these Terms
Using another person's account
Compromising the security of the Service

The Company may terminate with 30 days' notice.

C) For Immediate Termination (without notice):

Repeated violations
Illegal activity or harmful content
Non-payment for more than 30 days
Using the Service for unauthorized purposes

17.4 Effects of Termination

Upon termination of these Terms:

Your access to the Service is revoked immediately
User Content is deleted from active systems immediately upon account deletion; residual copies in encrypted backups are purged within 30 days. Billing and transaction records are retained as required by law (e.g. accounting legislation)
The Company may otherwise retain data as required by law
Payments made are not refunded

17.5 Surviving Provisions

The following provisions survive termination:

Limitation of liability and disclaimer of warranties
Intellectual property protection
Indemnification
Applicable law and jurisdiction

18. Modifications to Terms

18.1 Company's Right to Modify

The Company may modify these Terms at any time. Changes will be notified as follows:

Via email to your registered email address
Through notifications visible in the Service interface
Material changes are notified at least 30 days before taking effect

18.2 Acceptance

By continuing to use the Service after changes take effect, you accept the modified Terms. If you don't accept the changes, you must terminate your Subscription before they take effect.

18.3 Material Changes

For especially material changes (e.g., price increases, removal of service features), the Company notifies you via email with at least 30 days' notice.

19. Third-Party Services

19.1 External Integrations

The Service may include links to or integrations with third-party services (such as Stripe payment processor). These services are subject to their own terms of service and privacy policies.

19.2 Company's Liability

The Company is not responsible for:

Third-party services or their errors
Third-party terms of service or privacy policies
Damages caused by third-party services
The availability or operation of third-party services

19.3 Your Agreements

You have a direct agreement with third-party service providers. Carefully read their terms of service and privacy policies.

20. Force Majeure

20.1 Definition

Neither party is liable for delay or failure to fulfill the obligations under these Terms if the cause is due to an event beyond reasonable control (force majeure).

20.2 Examples

Examples of force majeure include:

Natural disasters (earthquakes, floods, storms)
War, terrorism, or violence
Government actions or strikes
Pandemics or epidemics
Widespread cyberattacks or DDoS attacks
Service provider outages (such as cloud services)

20.3 Notice Requirement

The party affected by force majeure must notify the other party immediately.

21. Assignment

21.1 Your Assignment

You may not assign these Terms, your Account, or your rights under them to another person without the Company's written consent. Unauthorized assignment is void.

21.2 Company's Assignment

The Company may assign these Terms and your Subscription to another party without your consent in the following cases:

Merger of the Company with another company
Sale of the Company or its assets
Bankruptcy or administrative proceedings

The Company will notify you of such an assignment and give you the opportunity to terminate the agreement after the assignment.

22. Severability

If any provision of these Terms is found by a court to be invalid, incomplete, or unreasonable:

That provision is deleted or modified to be valid under applicable law
All other provisions remain in full force and effect
Both parties intend to preserve the original purpose of the Terms

23. Entire Agreement

These Terms and the Company's privacy policy (available at https://caterway.io/privacy or elsewhere in the Service) constitute the entire agreement between you and the Company regarding the Service. These Terms supersede all prior agreements, understandings, and settlements.

Any modifications to the agreement must be made in writing and signed by representatives of both parties.

24. Waiver

If the Company does not exercise a right or obligation under these Terms, this does not constitute a waiver of that right. Each assertion of a right by the Company must be made separately in writing.

25. Applicable Law and Dispute Resolution

25.1 Applicable Law

These Terms and all agreements regarding the Service are governed by and construed in accordance with the laws of Finland. The application of Finnish law does not affect any mandatory international laws or regulations.

25.2 Jurisdiction

All disputes, legal proceedings, or dispute resolutions are handled exclusively in the District Court of Helsinki, Finland. Both parties consent to the jurisdiction of this court.

25.3 Mandatory Consumer Protection

If you are a consumer (individual), you are entitled to the protection of mandatory consumer protection law under EU law. These Terms do not affect these rights.

25.4 Alternative Dispute Resolution (EU ODR Platform)

In accordance with EU Regulation 524/2013, you have the option to use the EU online dispute resolution platform to resolve your consumer disputes. The platform is available at:

https://ec.europa.eu/consumers/odr/

You can use this service free of charge if you wish to resolve a dispute through mediation before going to court.

25.5 Negotiation and Mediation

Before litigation, both parties agree to:

Receipt of written notice from the Company
A 30-day mediation period during which the parties attempt to resolve the dispute through negotiation
The use of a third-party mediator if necessary

26. Contact Information

26.1 Company Contact Information

If you have questions about these Terms or the Service, please contact the Company:

Company: Baboon Marketing

Business ID: 3125660-7

Address: Sörnäisten Rantatie 25 A1, 00500 Helsinki

Email: support@caterway.io

Website: https://caterway.io

26.2 Data Protection Questions

For data protection questions, contact:

Email: support@caterway.io

Refer to the privacy policy at https://caterway.io/privacy.

26.3 Notices

Notices to the Company are sent to the email address above. Notices to you are sent to your registered email address in the Service.

27. Governing Provision

Should any provision of these Terms lack clarity or be subject to interpretation, the parties agree to interpret such provisions in good faith between themselves. The parties acknowledge that the purpose of the agreement is to establish a legal and binding relationship requiring mutual respect and responsibility from both parties.

These Terms of Service are effective as of February 27, 2026.

Last Updated: February 27, 2026

Baboon Marketing reserves the right to modify these Terms. You will be notified of any changes at least 30 days before they take effect.